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Service

服务支持

After sales support

Xuanyuan Strict Selection Quality Assurance

We strictly control product quality and always provide customers with 100% genuine original accessories to ensure that the quality and functionality are consistent with the original products. Make customers feel more at ease and reassured.

Quick response, direct satisfaction

To better serve our customers, we implement the 0137 rapid response policy, which means responding within 8 hours of the day, providing preliminary analysis within 1 working day, providing effective solutions within 3 working days, and completing repairs within 7 working days.

One stop direct service, worry free throughout the entire process

Our professional after-sales service team adheres to the concept of "night vision without boundaries, worry free service", continuously innovates service models and enhances professionalism, providing customers with a more professional, convenient, and efficient service experience.

Common Problem

Does infrared thermal imaging product have an alarm function? How to distinguish pedestrians, vehicles, animals, electric vehicles, and obstacles?

Yes, currently pedestrian recognition and vehicle detection alarms have been implemented, mainly through software image comparison based on target features to achieve related functions.

What is the difference between your product and other night vision products (such as low light, near-infrared, etc.)?

The application of infrared thermal imaging in driving assistance has evolved from tank night vision devices. In the 1950s, in order to improve the nighttime maneuverability of tanks, people installed equipment and instruments with night vision capabilities on tanks, allowing them to move freely at night.


Due to its ability to detect infrared radiation beyond the visual range of the human eye, infrared systems have a wide range of applications in the automotive industry. Previously, due to high prices, it was mainly used in the military field, such as tanks and armored transport vehicles, radar vehicles, and so on. With the advancement of technology, the popularization of the market, and the decreasing prices, it has become possible for ordinary civilian vehicles to have onboard infrared sensing capabilities.


Is your product a night vision device?

Yes, and not only that. In addition to having the ability to see objects at night, our products can also alert pedestrians and vehicles in front of the vehicle that are at risk of collision in adverse weather conditions and when the driver's line of sight is poor, providing assistance to the driver.

What are the functions of the infrared thermal imaging intelligent driving system and what problems can it solve?

Our infrared thermal imaging intelligent driving system has advanced auxiliary driving functions such as pedestrian and vehicle detection and alarm, which can effectively adapt to complex road conditions such as night, fog, haze, strong light and glare. It can effectively solve the pain points of visible light cameras, millimeter wave and laser radar sensors that may fail in certain specific situations in current intelligent driving solutions. Realize all-weather visibility enhancement, greatly improving road safety.

The difference between vehicle mounted infrared thermal imaging and other sensors

The application of infrared thermal imaging in driving assistance has evolved from tank night vision devices. In the 1950s, in order to improve the nighttime maneuverability of tanks, people installed equipment and instruments with night vision capabilities on tanks, allowing them to move freely at night.


Due to its ability to detect infrared radiation beyond the visual range of the human eye, infrared systems have a wide range of applications in the automotive industry. Previously, due to high prices, it was mainly used in the military field, such as tanks and armored transport vehicles, radar vehicles, and so on. With the advancement of technology, the popularization of the market, and the decreasing prices, it has become possible for ordinary civilian vehicles to have onboard infrared sensing capabilities.


Does infrared technology seem to be used less in cars?

The application of infrared thermal imaging in driving assistance has evolved from tank night vision devices. In the 1950s, in order to improve the nighttime maneuverability of tanks, people installed equipment and instruments with night vision capabilities on tanks, allowing them to move freely at night.


Due to its ability to detect infrared radiation beyond the visual range of the human eye, infrared systems have a wide range of applications in the automotive industry. Previously, due to high prices, it was mainly used in the military field, such as tanks and armored transport vehicles, radar vehicles, and so on. With the advancement of technology, the popularization of the market, and the decreasing prices, it has become possible for ordinary civilian vehicles to have onboard infrared sensing capabilities.

What is infrared thermography?

Infrared thermography is the use of infrared radiation characteristic images formed by the temperature or radiation differences between the target and the background or various parts of the target to discover and identify targets.

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Mailing Information Room 301, Building 4, No. 8 Deyi Road, Donghu New Technology Development Zone, Wuhan City, Hubei Province Wuhan Xuanyuan Intelligent Driving After sales 027-81298772 Note: Please make sure to choose SF Express